Frequently Asked Questions

How to Order

On-line :
Choose products from our online catalog, add them to a Shopping Cart and proceed to payment. Your privacy is our priority and we do our best for your confidential information to be safe. SSL technology is used to complete all the transactions online securely.

By phone :
Call us at +1-514-421-5517, +1-514-421-5506, or toll-free (from the US and Canada) 1-866-422-9842 Monday to Friday from 9 AM to 5 PM, Eastern Time.

By fax :
Choose products from our online catalog and send us the details about your order (product ID and quantity, or quotation number if any). Please, fax your request to +1-514-421-5518.

By e-mail :
Send us the details about you order by e-mail to contact@polymersource.com and then call us at +1-514-421-5517, +1-514-421-5506, or toll-free (from the US and Canada) 1-866-422-9842 Monday to Friday from 9 AM to 5 PM, Eastern Time to make a payment. Please do not send your credit card or any other payment information by e-mail.

Ordering Smaller Samples or Bulk Orders

For some products, you can order sample smaller than the pack size listed in the catalog. Please, ask for quotation. We also offer a discount on large / bulk orders. Please, contact us to get a competitive price quote.

Terms and Conditions

Acceptance- Standard terms and conditions of sale apply to any supply of products or services ("Products") by Polymer Source to the customer. They supersede any terms and conditions on a purchase order or other document issued by the customer. No variance from these terms and conditions will be binding unless agreed to in writing by Polymer Source.

Buyer’s use of products- Products supplied by Polymer Source are for laboratory, research, and experimental use by expert, professional users. Through the placement of an order, the customer indicates to have the required expertise, facilities and equipment to properly test, use and dispose of the Products in compliance with applicable law. Polymer Source makes validations, endorsements or authentication with respect to their suitability to the above and is not responsible for their use of the product.

Delivery, claims, and delays- Unless quoted otherwise, Products will be delivered "Ex Works" (INCOTERMS 2000). Upon delivery, Customer assumes all risks related to the Products. Quoted delivery dates are approximate and may be extended (with or without notice), in cases of unforeseen events or other reasonable reasons as per Polymer Source. Furthermore, in case of shortage of materials, unusual demand or other causes, Polymer Source reserves the right to allocate its production among customers at its discretion.

Payment- Unless quoted otherwise, payment for Products will be due prior to delivery. Polymer Source reserves the right to hold shipments or cancel orders if it determines that timely payment is at risk. Any invoice past due over thirty days will accrue interest from their due date at the highest of (a) 18% per year, compounded monthly and (b) the maximum lower rate permitted under applicable law. Any invoice not objected to within 30 days of shipment will be deemed to be an undisputed invoice.

Taxes and other charges- Unless quoted otherwise, taxes, duties, transportation and all ancillary expenses will be to added to the customer's invoice.

Intellectual property- Unless agreed to otherwise in writing by an executive officer of Polymer Source, Polymer Source will own all intellectual property rights related to the Products. Polymer Source grants to the customer a non-exclusive and non-transferable license for laboratory, research and experimental use of the Products only.

Warranties-If any Products are not in compliance with their description in Polymer Source's catalogue or certificate of analysis or datasheet or other specification accepted by an executive officer of Polymer Source, Polymer Source will, at its discretion, deliver a replacement Products or refund the applicable price. This is Polymer Source's sole warranty and Customer's sole remedy in case of non-conforming or defective Products. Customer will notify Polymer Source of the non-compliance no later than 30 days after delivery. No implied or statutory warranty or condition of merchantability or fitness of the Products for a particular purpose will apply including, without limitation, the warranty of quality under the Quebec Civil Code. This disclaimer will apply whether a claim purports to be contractual or extra-contractual (in contract, warranty, and tort, including negligence, intellectual property infringement, strict liability or any other doctrine of law).

Limitation of Liability-The total liability of Polymer Source, including its subcontractors and suppliers, for claims for any loss or damage will not exceed the amount paid by the customer for the Products that gives rise to the claim. In no event will Polymer Source, its subcontractors or suppliers be liable for loss of profit or revenue, loss of Products or other goods, any harm or damage by the Products, the cost of substitute goods, claims of the customer for such damages, or for any special, consequential, incidental, indirect or exemplary damages or any other claims for damages through direct or indirect use of the Products.. Any action for any claim for loss or damages in any way connected to the Products must be commenced within one year after the cause of action or it will be deemed waived. The provisions of this section will apply notwithstanding any other provisions of this agreement or any other agreement and will survive their expiration or termination. They will apply to all claims, whether purported to be contractual or extra-contractual (in contract, warranty, and tort, including negligence, intellectual property infringement, strict liability or any other doctrine of law).

Governing Law -Quebec law will govern the supply of Products by Polymer Source, regardless of conflict of law principles that might apply.

Customer confirms that it has requested the English version of these Standard Terms and Conditions.